FAQ

1. Product & Fit

• Q: How to choose the right camping gear for my needs? A: Check product descriptions for usage scenarios (e.g., backpacking vs. car camping). Email us your adventure type for personalized recommendations.
• Q: Are your tents suitable for extreme weather? A: We note weather resistance (e.g., 3-season, 4-season) in descriptions. Choose 4-season tents for snow/wind; 3-season for mild conditions.

2. Orders & Payment

• Q: How long does order processing take? A: 1–2 business days from our Encino facility (5754 BIANCA AVE, ENCINO, CA 91316-1303).
• Q: What payment methods do you accept? A: Major credit cards, PayPal, and Shopify Pay—all transactions are secure.

3. Shipping & Tracking

• Q: When do I get free shipping? A: Free standard shipping on contiguous U.S. orders over $60. Alaska/Hawaii orders have a $15.99 flat rate.
• Q: How to track my order? A: A tracking number is emailed once your order ships—track via your account or the carrier’s website.

4. Returns & Refunds

• Q: Can I return camping gear? A: Yes, within 30 days if unused, unassembled, and in original packaging. Oversized items may have return shipping fees.
• Q: How long do refunds take? A: 3–5 business days after we inspect and approve your return.